Primary Data Server Degraded Service

Resolved

Degraded performance

Started over 2 years agoJanuary 03, 2024Lasted about 13 hoursJanuary 03, 20246:00 AM6:44 PMUTC

Affected

Websites

A Creative Collection

KumpeApps SSO

Kumpe3D

UVT Web

KHome Portal

Updates

Resolved
January 03, 2024 at 6:44 PMUTC
Resolved
January 03, 2024 at 6:44 PMUTC
This incident has been resolved.
Monitoring
January 03, 2024 at 5:42 PMUTC
Monitoring
January 03, 2024 at 5:42 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
January 03, 2024 at 2:10 PMUTC
Identified
January 03, 2024 at 2:10 PMUTC
We are continuing to work on a fix for this incident. We have identified that the available RAM is shrinking for unknown reasons. We engaged the hostiing company for resolution. Temp added a swap file for temp relief.
Investigating
January 03, 2024 at 6:00 AMUTC
Investigating
January 03, 2024 at 6:00 AMUTC
Our primary data server is experiencing degraded service. We have opened a ticket with out hosting company to resolve the issue.

KumpeApps LLC - Primary Data Server Degraded Service – Incident details