Notice history

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Jul 2024

Aug 2024

Sep 2024

Sep 2024

Resolved
September 30, 2024 at 7:43 PM
Resolved
September 30, 2024 at 7:43 PM
This outage has been confirmed as resolved.
Monitoring
September 30, 2024 at 5:29 PM
Monitoring
September 30, 2024 at 5:29 PM
Data center issues have been corrected and will take 1-2hrs to replicate world-wide.
Update
September 29, 2024 at 11:31 PM
Update
September 29, 2024 at 11:31 PM
We are continuing to work on a fix for this incident. We have requested an update from our data center and are awaiting a response.
Update
September 29, 2024 at 8:26 PM
Update
September 29, 2024 at 8:26 PM
We are continuing to work on a fix for this incident. Our data center has reported the entire IP block our server is on is down. They have engaged their ISP for resolution.
Identified
September 29, 2024 at 4:12 PM
Identified
September 29, 2024 at 4:12 PM
We have identified that our server has lost data connectivity at the data center. We have verified the server is still running but it does not have data connectivity. We have engaged our data center to investigate.
Investigating
September 29, 2024 at 3:12 PM
Investigating
September 29, 2024 at 3:12 PM
We are currently investigating this incident.

Resolved
September 14, 2024 at 11:39 PM
Resolved
September 14, 2024 at 11:39 PM
This incident has been resolved.
Identified
September 14, 2024 at 6:48 PM
Identified
September 14, 2024 at 6:48 PM
We have identified issues with our credentials server and are working to resolve it as quickly as possible.
Investigating
September 14, 2024 at 3:47 PM
Investigating
September 14, 2024 at 3:47 PM
Kumpe3D APIs are down after system upgrade. We are currently investigating this incident.

Scheduled Maintenance 9/14/2024

Completed
September 14, 2024 at 3:46 PM
Completed
September 14, 2024 at 3:46 PM
maintenance is complete and most systems are now back up. Only Kumpe3D systems are down which will be put into outage mode.
Planned
September 14, 2024 at 2:00 PM
Planned
September 14, 2024 at 2:00 PM
We are planning for a scheduled maintenance 9/14/2024 from 9am CST until upgrades are complete which we estimate to be 11am CST. During this time we will be upgrading servers to apply security patches. This upgrade will be done on the servers live and should only effect systems for a few min at a time so actual down time should be minimal.
In progress
September 14, 2024 at 2:00 PM
In progress
September 14, 2024 at 2:00 PM
Maintenance is now in progress

Resolved
September 07, 2024 at 5:00 PM
Resolved
September 07, 2024 at 5:00 PM
Resolved
Monitoring
September 04, 2024 at 11:27 AM
Monitoring
September 04, 2024 at 11:27 AM
Our hosting company has resolved the issue by changing our IP address. This appears to have resolved the issue but replication may take a couple of hours to replicate to all users.
Update
September 03, 2024 at 10:35 PM
Update
September 03, 2024 at 10:35 PM
We are continuing to work on a fix for this incident. Our hosting provider is still having issues with our block of IP addresses. We have requested they move us to a new IP block to restore service. This is not an ideal solution but it is better than nothing.
Update
September 03, 2024 at 6:43 PM
Update
September 03, 2024 at 6:43 PM
We are continuing to work on a fix for this incident. Our hosting company has identified the IP block we are in is not routing traffic properly. They are continuing to investigate with no ETR.
Identified
September 03, 2024 at 11:35 AM
Identified
September 03, 2024 at 11:35 AM
Server is unreachable. We have raised a ticket with data center.
Investigating
September 03, 2024 at 6:34 AM
Investigating
September 03, 2024 at 6:34 AM
We are currently investigating this incident.

Resolved
September 01, 2024 at 9:22 PM
Resolved
September 01, 2024 at 9:22 PM
This issue has been confirmed as resolved.
Monitoring
September 01, 2024 at 4:01 PM
Monitoring
September 01, 2024 at 4:01 PM
We identified large log files that were cleared. We implemented a fix and are currently monitoring the result.
Investigating
September 01, 2024 at 6:40 AM
Investigating
September 01, 2024 at 6:40 AM
We are currently investigating this incident.

Aug 2024

Resolved
August 15, 2024 at 10:37 AM
Resolved
August 15, 2024 at 10:37 AM
This incident has been resolved.
Update
August 15, 2024 at 12:33 AM
Update
August 15, 2024 at 12:33 AM
We are continuing to work on a fix for this incident. We have confirmed the issue is with our hosting partner and they have engaged onsite technicians at the data center to investigate and resolve the issue. No ETA has been given at this time.
Identified
August 14, 2024 at 10:38 PM
Identified
August 14, 2024 at 10:38 PM
Unable to raise ticket with hosting provider due to their site is down too. Tried to fail-over to secondary server but evidently it is down as well.
Investigating
August 14, 2024 at 10:15 PM
Investigating
August 14, 2024 at 10:15 PM
Our primary server is currently down and our hosting company's website is not responding. We are working to identify the issue and restore service ASAP.

Mail Server Maintenance 8/10

Completed
August 11, 2024 at 12:38 AM
Completed
August 11, 2024 at 12:38 AM
Maintenance has completed successfully.
In progress
August 10, 2024 at 11:27 PM
In progress
August 10, 2024 at 11:27 PM
Maintenance is now in progress
Planned
August 10, 2024 at 11:27 PM
Planned
August 10, 2024 at 11:27 PM
We are planning for a scheduled maintenance during that time.

Mail Server Upgrade

Completed
August 10, 2024 at 4:00 AM
Completed
August 10, 2024 at 4:00 AM
Maintenance has completed successfully
In progress
August 10, 2024 at 1:00 AM
In progress
August 10, 2024 at 1:00 AM
Maintenance is now in progress
Planned
August 10, 2024 at 1:00 AM
Planned
August 10, 2024 at 1:00 AM
We are planning for a scheduled maintenance during that time. During this time we will be upgrading our server for better security and for future capabilities of better SPAM filtering.

Resolved
August 09, 2024 at 5:49 PM
Resolved
August 09, 2024 at 5:49 PM
This incident has been resolved.
Identified
August 09, 2024 at 5:35 PM
Identified
August 09, 2024 at 5:35 PM
We are continuing to work on a fix for this incident.

Resolved
August 03, 2024 at 8:59 PM
Resolved
August 03, 2024 at 8:59 PM
This incident has been resolved.
Monitoring
August 03, 2024 at 7:13 PM
Monitoring
August 03, 2024 at 7:13 PM
We implemented a fix and are currently monitoring the result.
Identified
August 03, 2024 at 6:16 PM
Identified
August 03, 2024 at 6:16 PM
Host company states it is a known issue they are working on a fix.
Investigating
August 03, 2024 at 3:12 PM
Investigating
August 03, 2024 at 3:12 PM
We are currently investigating this incident. All affected services have been automatically rolled over to primary server.

Jul 2024

Mail Server Maintenance

Completed
July 21, 2024 at 4:31 PM
Completed
July 21, 2024 at 4:31 PM
Upgrade has completed successfully. If you have issues with mobile devices send email to reseteas@automation.kumpedns.us and try again in 1min.
In progress
July 21, 2024 at 4:00 PM
In progress
July 21, 2024 at 4:00 PM
Maintenance is now in progress
Planned
July 21, 2024 at 4:00 PM
Planned
July 21, 2024 at 4:00 PM
We are planning for a scheduled maintenance Sunday Jul 21. Downtime should be minimal.

Resolved
July 02, 2024 at 12:51 PM
Resolved
July 02, 2024 at 12:51 PM
Issue has been resolved and servers appear stable
Monitoring
July 02, 2024 at 12:46 PM
Monitoring
July 02, 2024 at 12:46 PM
We implemented a fix and are currently monitoring the result.
Investigating
July 02, 2024 at 12:44 PM
Investigating
July 02, 2024 at 12:44 PM
We are currently investigating this incident.

Jul 2024 to Sep 2024

KumpeApps LLC - Notice history

All systems operational

Notice history

Sep 2024

Aug 2024

Jul 2024